Legal
Privacy Policy
Last updated: July 22, 2026
This Privacy Policy explains how Velacore Health, operated by First Venture Group LLC ("Velacore," "we," "us"), collects, uses, and shares information when you use our website and services.
Information we collect
- Information you provide: name, contact details, account information, and the health and intake information you submit through our online questionnaire.
- Payment information: processed by our third-party payment processor; we do not store full card numbers.
- Automatic information: device, browser, IP address, and usage data collected through cookies and similar technologies.
How we use information
- To coordinate your access to licensed clinicians and 503A compounding pharmacies.
- To operate, maintain, secure, and improve our website and services.
- To communicate with you about your account, orders, and support requests.
- To comply with legal, regulatory, and pharmacy requirements.
How we share information
We share information only as needed to provide the service, including with:
- Licensed clinicians who review your intake and make prescribing decisions.
- Licensed 503A compounding pharmacies that fulfill prescriptions.
- Service providers that support our operations (for example, our intake form provider, hosting, communications, and payment processing).
- Authorities when required by law or to protect rights and safety.
We do not sell your personal information.
Your health information & HIPAA
Licensed clinicians and pharmacies that provide care to you are generally covered entities under HIPAA and maintain their own privacy practices. Where we handle protected health information on their behalf, we maintain Business Associate Agreements with vendors that touch that information and apply appropriate safeguards.
Data security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
You may request access to, correction of, or deletion of your information, and you may opt out of marketing communications, by contacting hello@velacorehealth.com. Certain records may be retained as required by law.
Cookies
We use cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings.
Children
Our services are intended for adults 18 and older. We do not knowingly collect information from children.
Changes
We may update this policy from time to time. Material changes will be posted here with a revised "Last updated" date.
Contact
Questions? Email hello@velacorehealth.com.