Terms of Service

1. Acceptance

These Terms govern your use of the website and services of Velacore Health, operated by First Venture Group LLC ("Velacore," "we," "us"). If you do not agree, do not use the services.

2. What Velacore is — and is not

Velacore is a telehealth coordination platform. We coordinate access to licensed clinicians and 503A compounding pharmacies. Velacore is not a medical practice, pharmacy, or provider, does not practice medicine, and does not provide medical advice. Using this site does not create a physician–patient relationship with Velacore. All medical decisions are made solely by the independent clinician.

3. Eligibility

You must be at least 18 years old and a resident of the United States. Services are available in all 50 states and the District of Columbia; your prescribing clinician may vary based on state availability. Some programs have additional eligibility criteria, such as an age range or a body mass index threshold, which the reviewing clinician applies.

4. How the service works

You complete an online intake on the hosted pages of our telehealth services partner, the provider that runs intake, clinician review, billing, patient support and pharmacy coordination for Velacore programs. A licensed clinician, an MD, DO or nurse practitioner, reviews your intake and, in their sole clinical discretion, decides whether to prescribe. In some states the first prescription requires a scheduled video visit. If prescribed, a licensed 503A compounding pharmacy fills and ships your treatment.

5. No guarantee of treatment

Submitting an intake or payment does not guarantee a prescription. Prescriptions are issued only when clinically appropriate, at the independent clinician's discretion.

6. Prescription required; not for emergencies

All medications are prescription only. Our services are not for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room.

7. Fees, billing & subscriptions

Program prices are shown before you start. Our telehealth services partner is the merchant of record: it charges your payment method, appears on your card statement, and issues refunds. Shipping is included and there are no separate consultation or physician fees. Programs renew each billing period until you cancel; prepaid plans are charged up front and shipped every four weeks. You may cancel at any time for any reason. Accepted payment methods are Visa, Mastercard, FSA and HSA cards, Apple Pay and Google Pay. American Express is not accepted.

8. Refunds

Refunds are governed by our Refund Policy, which is incorporated into these Terms.

9. Your responsibilities

You agree to provide accurate, complete information and to follow the instructions provided with any prescribed treatment. Inaccurate information may affect clinical decisions and your safety.

10. Third-party services

Our services rely on third parties, including our telehealth services partner and its licensed clinicians, 503A compounding pharmacies, laboratories and payment processors. Clinical care, billing and fulfillment are provided by those parties under their own terms, which you accept when you start an intake. We are not responsible for the independent acts of these parties.

11. Disclaimers

The website and services are provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law.

12. Limitation of liability

To the fullest extent permitted by law, Velacore and First Venture Group LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the services.

13. Indemnification

You agree to indemnify and hold Velacore harmless from claims arising out of your misuse of the services or violation of these Terms.

14. Governing law

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Tennessee, and you consent to their jurisdiction.

15. Changes

We may update these Terms; changes are effective when posted with a revised date.

16. Contact

Email hello@velacorehealth.com.